Cloud4Wi FAQs

    • Who is Cloud4Wi best for - their role(s) within what kind of companies.

      Cloud4Wi offers the world’s first holistic enterprise-grade location services platform that helps companies connect with customers in more relevant ways.

      With Cloud4Wi, companies can now leverage their WiFi network and mobile apps to provide customers with compelling location-aware experiences. These are based on how a customer behaves in real time both inside and outside of a company's location - delivering them an unprecedented value which builds loyalty.

      Companies can easily succeed through Cloud4Wi’s step-by-step framework:
      1) GET CUSTOMER ONLINE
      Use your existing WiFi network to create click-worthy sign-up experiences –with and without mobile app– for company's locations

      2) REVEAL CUSTOMER IDENTITY
      Quickly add customers in company's locations –with and without mobile app– to the email and phone number subscriber lists

      3) UNEARTH CUSTOMER BEHAVIORS
      Reveal real-time customer behaviors inside and outside company's locations, regardless of WiFi connection and purchases

      4) REACH CUSTOMERS IN REAL TIME
      Seamlessly feed company's martech stack, and send personalized messages at the right time and place

    • How does Cloud4Wi benefit them?

      Using Cloud4Wi, our clients can unlock countless mobile-focused use cases with and without mobile apps, inside and outside their locations.

    • How technical do users need to be to use Cloud4Wi's software?

      Our location services platform works seamlessly over the top of existing WiFi infrastructures, even if multiple manufacturers are present.
      It is completely cloud-based, enabling the management of multiple brands, locations, and countries from one single dashboard.
      It also offers a powerful set of monitoring tools --including analytics, dashboards and logs.

    • What makes Cloud4Wi a leader in this space?

      To date, Cloud4Wi connects more than 150 million mobile customers across 70,000 locations in more than 150 countries, while collecting more than 50 million of actionable moments per month.
      Leading innovative companies – including Burger King, Campari Group, Carmila (Carrefour Group), Guess, The Cordish Companies, Valentino, and many others – rely on Cloud4Wi to drive business outcomes.

    • Who are Cloud4Wi's biggest competitors (3-5 companies)?

      Adentro
      Aislelabs
      Purple

    • How/why is Cloud4Wi better than those competitors (or most others in their market)? What about Cloud4Wi is unique, stronger, easier, etc.?

      Innovative companies worldwide rely on our location services platform to bring relevant and meaningful customer experiences to life

      - Holistic Approach
      Unleash countless mobile-focused use cases with and without mobile app, inside and outside of your locations

      - Comprehensive compliance framework
      Remain compliant with data protection regulations on a global scale with granular control over data processing

      - Unlimited Integrations
      Bring customer offline data into your existing tools in just a few clicks through 50+ ready-to-use connectors

    • What kind of features can customers expect Cloud4Wi to release in the near future? And longer term?

      We're investing in power our location SDK to unleash geofencing use cases

    • Which popular or common software does Cloud4Wi integrate with?

      Thanks to the open architecture, companies can easily incorporate location services into their existing business strategies. Cloud4Wi provides 50+ ready-to-use connectors that span a wide array of application categories. They include Salesforce, Microsoft, HubSpot, etc. Cloud4Wi also offers a rich set of APIs and webhooks.

    • Software pricing can often be complex. If it's pretty straightforward, list tiers, pricing (per year, seat, etc) and limits for Cloud4Wi. If it's not simple, use broad estimates or ranges for typical setups.

      Our Enterprise Guest WiFi solution is priced per access point; whilst our Location-based Marketing solution is priced per customer contact.

    • Does Cloud4Wi offer a trial or free download available?

      We can schedule a live demo. Here's the form to request a demo: https://info.cloud4wi.com/get-a-demo

    • Does Cloud4Wi offer any kind of training/education for their product?

      At Cloud4Wi, we proactively offer strategic support, user experience expertise, and location services best practices. Our Onboarding and Customer Success Teams help our clients in a smooth adoption and usage of our platform.

      We also have a comprehensive training and certification program designed for our partners.

    • Describe the implementation process and timeline for Cloud4Wi software.

      With Cloud4Wi, companies can get their location services up and running in a few clicks, lowering the total cost of ownership by 30%. Our clients have implemented their global deployments --from Los Angeles to Bangkok-- within a few days.

    • What are the Cloud4Wi support options? List all.

      Cloud4Wi support includes:
      - Technical documentation and FAQ
      - Cloud4Wi community
      - Software upgrades and updates,
      - Ticket-based support
      - 24x7 telephone support.

      Support website: https://info.cloud4wi.com/referral-hccm

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