"We had been using Lotus Notes since 1999 and knew we needed to replace it for a number of reasons. Firstly, it was unreliable with approximately 40 calls being logged monthly to our help desk, which equated to 11 hours of support time. A number of these had to be escalated to IBM, causing further problems and delays."
“When it comes to choosing partners, a strong point of consideration for Bruntwood has always been around customer service and the knowledge that a company can bring. CTS excels in both of those areas.”