“In terms of timing, it made sense to have that conversation around the advantages of the cloud versus the software and hardware costs on doing it in-house. With consideration to the benefits of global scalability and geo-redundant disaster recovery, alongside enhancing our security posture, our decision was a very straightforward …

“We spoke to partners of all sizes, including some global, household names, but all of our conversations were cold and robotic. The individuals are polite and forthcoming, but the process just felt like a production line in a factory."