"Having worked with many different models, sometimes you reach a point where no matter how you phrase something, the model just stops listening and feels like it has a mind of its own. With Claude 3.5 Sonnet, it keeps listening and follows instructions more reliably."

"Most automated solutions either point you to a generic help article or give you a list of steps to follow. Even recent AI-powered tools feel impersonal and put the burden on the customer to do all the work. We saw an opportunity to create something that truly acts like a …