“The thing that I really want to hone in on today is the client success model — and when Clarity uses the term client success, they really mean it. That is who your ‘implementation specialist’ is, as other software companies may call it. But that person then stays with the school and stays with you, ongoing. Occasionally we face interesting applications where something doesn't smell right, and you look at it and go, I wish I had another set of eyes on this. And we're able to send that to our client success manager who is an experienced financial aid professional and we get that feedback from someone who is not within the school and has that independent lens who can then be a sanity check for us."
"The customer service is outstanding. The ability to go into the system, do ‘what-if’ changes to the variables or criteria, and get an update in real-time has been great. Clarity listens to their customers; every change they've made to the system has been to improve it based on our input. We've got a lot of positive feedback from our parents about how easy the system is, and it's also been a pleasure to work with on our end."