"Service Desk actually forces people to adhere to the correct workflow, so they are practicing ITIL without even realizing it."
"RedBalloon is a tech-savvy company that walks the technology talk. Our use of GoToMeeting demonstrates to our clients that we not only understand technology, but that we use it to strengthen our business."
"This will change users’ lives. On some sites, we have moved from 8 Mbps to 100 Mbps. And for those industrial sites which have very difficult access to fiber optic moving from a rate of 2 Mbps to 13 Mbps is very much welcomed."
"This was the best solution for Virtua.Often our customers are unable to quickly articulate the issue that they are having,so we needed a tool to quickly ascertain what the solution would be for their problem.We are able to resolve their issues quickly,so they can get back to work helping our patients and providing excellent care."
"The bandwidth requirements of HDFaces are a drop in the bucket for us.We would have to conduct a large number of simultaneous meetings to experience an impact on our LAN."
"The combination of Citrix virtual computing solutions and private cloud hosting managed by Atos provides all the capabilities we require now and into the future,minimizing the need to make substantial capital investments."
"Thanks to GoToMeeting,the physicians can now synchronise themselves in a more efficient way. It's very easy to use and fulfils all requirements to ensure patient data confidentiality."
"Citrix technology opens many new options for us."
"The first smile came when we saw XenCenter.We finally had the ability to manage all of our virtualized servers at once from a centralized,web management console."
"When clients get to know their India-based accountant one-on-one using GoToMeeting, they feel much more comfortable and send more work – and higher-quality work – and everyone ends up on the same page."
"In the near future,we will be able to switch off 80 percent of our XenApp servers during the night when they are not needed,and switch them back on in the morning.This way,we contribute to a better environment and save on energy costs as well."
"New staff pick it up quickly with very little training or downtime required.It's the easiest way to implement ITIL practices that I've seen."
"Citrix cloud services have enabled us to transform the way we manage services whilst greatly reducing ICT ownership costs.Office and field-based staff share information more effectively to drive service innovations for our customers."
"Every minute spent in web conferencing is usually more productive than the equivalent time spent on the phone. Also,the more people that leverage web conferences,the less time they waste on travelling,enabling us to reduce associated costs."
"It allows us to create a session and sort out customer problems straight away, no waiting around. It means that customer is not going to call back again. That is a cost saving for us... The first year we took out £2.6 million worth of cost."