''It was not always apparent based on the file name or content how items being provided related to the items we were requesting. This disconnect often led to an inefficient loop where clients believed they had satisfied a request, but we couldn't find the file because it wasn't what we …

''Our firm has lost critical bids due to inefficiencies in PBC list management—manually updating prior-year data, chasing missing requests, and relying on fragmented systems led to delays and miscommunication. On top of that, we constantly faced issues with clients claiming they had already sent items that were never received, or …