Chess ICT is one of the UK’s leading technology solutions providers, helping over 33,000 businesses grow through proven technology and expert advice. Relationships with all major UK networks and technical capabilities across Voice, & Connect, ICT, CyberSecurity and Digital allows them to design, deploy and support their customers to grow efficiently, work from anywhere, safeguard their businesses and better connect with their customers. Their customers are at the heart of their decision making and they believe that listening to and knowing their customers plays a big part in their vision of being ‘a great place to be a customer’. They are proud to have won both the ‘Institute of Customer Service - Quality Service Provider of the Year award’ and the ‘Customer First Award’ for the quality service they provide their customers.
"'Our staff have welcomed the new systems with great enthusiasm. As we have configured the system more to our bespoke requirements for call flows for our working practices, our reporting tools report an improvement in business efficiency of around 50%. In terms of costs, we are saving between 25% and 30% per calendar month, principally through Chess’ negotiation of our international call rates."
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