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Long Business Systems, Inc. is understand and have personal experience with the diverse demands that manufacturers, distributors and service organizations face. Their clients keep pace with large global companies by applying affordable technology to streamline operations, act on timely information, and accelerate profitable growth.
Orion is full service business technology provider small or large, they work with companies in a wide range of industries around the world who rely on their technology to always be up and running. If your business depends on fast and uninterrupted access to its technology, they’ve got your back. The Orion team of experts always on and ready to help.
Provana offers cutting-edge technology platforms and a large global workforce with depth and breadth of experience across the collection life cycle. Provana delivers products like compliance management system, collection resolution apps, speech analytics platform, business analytics dashboards and a reliable workforce specifically trained for your needs. Our call center speech analytics (ICAP - Integrated Call Analytics Platform) offers AI-powered call monitoring that’s significantly more affordable than the competition. Partnering with CallMiner, we’ve built a speech analytics platform that automatically monitors and objectively scores every call, providing deep insight into which calls to focus on and drastically reducing the need for internal monitoring. ICAPs innovative features help transform your call center by increasing productivity and decreasing costs, providing affordable cutting-edge technology to companies of all sizes. Beyond the automation and ease it brings to call center monitoring, ICAP® can help improve productivity, performance and profitability by: Gathering larger data sets, allowing you to identify trends faster Improving call quality and customer relationships Increasing call volume per agent by 20% Identifying winning methods that can be turned into best practices Eliminating the time spent manually monitoring calls and providing feedback Reducing customer complaints by 50%
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