"When it came to our discharged not final billed charges, with our previous system, our billers had to mine accounts to see why there was a no charge for a patient service. Now that the information is more transparent, our time management has improved."

"We are able to pull productivity reports for all units that showed everybody was between 90 and 105 percent productivity. We could show where we flexed, where people floated to another unit and where we called people off."

"The word ‘striving’ has a lot of meaning. We’re never satisfied with the level of service or care that we provide – we always want to improve. It is our culture."

"Improving the platform in which we all work from is how we improve patient care."

"A big part of the decision to bring Cerner in and partner for Network Assurance was to get the skills and the resources to truly take a deep dive in our network, figure out what the problems were and understand how to fix those problems."

"Our network engineers have standardized equipment throughout this system so that they have better monitoring tools and we have fewer opportunities for failure. They recognize problems before they become a severe and impactful problem for our end users."

"The results have been quite good. We had a decrease in mortality — which is the biggest thing — from sepsis. We already had a low rate, but we actually dropped the rate by about 25 percent more."

"My hat’s off to all of the people at the organization that really worked hard to make this happen. Our patients and our community are the people that really benefit from it, and it’s great to see, and it’s great to be part of that."

"We used Cerner Clairvia acuity scores to determine what types of patients would be appropriate for the IMCU. With this information we then met with system leaders and physicians to create policies and guidelines for the IMCU. We also created a new level of education and training for the IMCU …

"Clairvia is shining a light on how we look at staffing for budgetary reasons. It helps us see the changing needs of our populations. Banner’s goal is to figure out how to redesign staffing models to meet our patients’ new needs and put this information together to affect the 2018 …

"Before Preventive Care Advisor came about, we tracked AWVs internally, but with the Preventive Care Advisor, we have simplified that tracking process and I can see what the patient’s options are for screening tests and annual exams right there in the EHR."

"From a technology standpoint, this was an easy implementation. The process and provider education piece was what took more legwork. Changing behavior is never easy, but when we were able to show our providers the tools to make their workflow easier and the improvement in their overall productivity through the …

"We looked at about 15 EHR vendors. We wanted to build a record that met our needs, not one built by someone else, which would have been a requirement with other vendors."

“Cerner worked with the Children’s National revenue integrity team and billing team to make it happen. It has been a fantastic value-add overall.”