Cegeka Testimonials

"To respond quickly to changing market demand, our services need to be fine-tuned continuously. That is why we are evaluating a number of applications in the context of their role within our IT landscape. We aim to simplify this landscape and reduce the number of applications."

“Our call center employees got the ball rolling. They were asking if they could check their Facebook page at work. We thought about it and decided to allow them to do that. Social media are part of people’s day-to-day lives. Of course, we set a few ground rules, as we did not want to compromise our employees’ productivity. We now know productivity does not suffer at all. If you want to check productivity in detail, the call center is a good place to start. Waiting times, number of calls, etc. are all registered there. We can confirm that our people have continued doing their jobs just as efficiently as before.”