“Our call center employees got the ball rolling. They were asking if they could check their Facebook page at work. We thought about it and decided to allow them to do that. Social media are part of people’s day-to-day lives. Of course, we set a few ground rules, as we …

“When I encountered Cegeka and we crossed over to NAV. I did it with the knowledge that the roadmap designed by Microsoft was in full harmony with our company philosophy. That is to say: maintenance of interoperability in time, guaranteed flexibility and above all, integration with the entire Microsoft environment.”