CDK Global FAQs

    • Who is CDK Global best for - their role(s) within what kind of companies.

      CDK Global software unifies auto dealerships, original equipment manufacturers, and independent software vendors. From the sales team and service technicians to F&I specialists and IT, CDK is a strategic partner across the dealer and manufacturer network ecosystem with solutions that’ll seamlessly help you serve customers online and in-store.

    • How does CDK Global benefit them?

      CDK Global products are designed to let dealers focus on one thing: customers. Through our suite of class-leading retail tools for Digital Retail, CRM, F&I, DMS, Fixed Ops, IT, and Intelligence, we help:
      • The Front Office simplifies the car buying experience
      • Fixed Ops serves as a major profit center
      • The Back Office focuses on growing business
      • IT strengthens communication and ensures data is stable and secure

    • How technical do users need to be to use CDK Global's software?

      CDK Global offers hands-on experience and impactful training that covers every aspect of your business. And our advanced leadership training solutions offer support and knowledge for even the most seasoned members of your staff.

    • What makes CDK Global a leader in this space?

      As the automotive industry’s leading technology provider, CDK Global has the unique opportunity to unify today’s fractured automotive retail industry. Offering partnership built on years of understanding, we can connect our industry at every level while investing in our vision to carry the industry into an open and collaborative future.

    • Who are CDK Global's biggest competitors (3-5 companies)?

      Companies in the automotive software as a service (SaaS) space considered competitors of CDK Global include DealerTrack, Reynolds & Reynolds and Tekion.

    • How/why is CDK Global better than those competitors (or most others in their market)? What about CDK Global is unique, stronger, easier, etc.?

      For 50 years, CDK Global has built relationships based on listening and understanding backed by strength, knowledge and experience that our partners and customers trust. We’re uniquely positioned at the heart of the automotive ecosystem, connecting the industry at every level.

      Dealer success drives everything we do. That’s why 15,000 dealer locations across North America have trusted us for decades and why the largest OEMs use our software. We’re a results-focused tech company that thinks like a dealer. Everything we do is in pursuit of growth, success, customer efficiency, reduced spend, and greater profitability for dealers.

    • What kind of features can customers expect CDK Global to release in the near future? And longer term?

      The automotive retail landscape is evolving faster than ever, and CDK is at the forefront of innovation to ensure our partners are well positioned for the future. We’re creating the end-to-end customer experience model others will follow and developing open and powerful platforms that’ll foster seamless system integration and shape the industry for years to come.

    • Which popular or common software does CDK Global integrate with?

      Our digital retail platform can be integrated with a variety of existing software solutions, including VIN Solutions, DealerSocket, RouteOne, DriveCentric, Kelly Blue Book and Provider Exchange Network (PEN) to name a few.

    • Does CDK Global offer any kind of training/education for their product?

      CDK Global believes education and hands-on experience are key to helping dealers run successful stores. CDK Global University offers educational tools so they can learn from experts, view interactive courses, and explore real-world scenarios.

      Our training is a smart investment that can empower your team through product education, process and skill education, and leadership development.

    • What are the CDK Global support options? List all.

      You can contact us by phone at 866.668.5394. Our enhanced support is backed by an expert team of automotive industry pros who work behind the scenes to get you back up and running as quickly as possible.

      From automotive and heavy truck support hours to billing help to 24/7 phone support options, we give you the tools your dealership needs to work smarter and faster. Our Customer Effort Score is 93% because we resolve 80% of cases within 24 hours.

      For Automotive & Heavy Truck Support: Call our toll-free line during support hours or get after-hours support for urgent issues (fees may apply).

      For Billing Questions: Call us at 866.510.5103 or email us at billing.info@cdk.com.

      For 24/7 CDK Service Connect: Get a call back during support hours, search our database for answers to your questions, or submit a case (for issues that are less time-sensitive).

    • Do CDK Global’s solutions include AI?

      Yes! With multiple systems and workflows involved, selling a car is complicated. AI is rapidly changing the automotive retail landscape, and CDK integrates AI seamlessly and responsibly to enhance existing workflows.

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