“I’ve just finished work at a client’s site (Santa Barbara Elegant Events) and I’d like to comment on the tech support I received while installing a new server there. They’re running the latest version of your software, and I found it necessary to contact your tech support people on four occasions (just to be on the safe side, knowing that the client didn’t have adequate backups). I talked to Amy, Chris, and one other gentleman whose name I can’t recall. They all answered before three rings and had the answers I needed immediately. Whoever set up your tech support department needs a serious pat on the back. I’d like to see him/her ‘spread the wealth’ of their knowledge of proper tech support ‘etiquette’ (and PROMPTNESS) with Verizon, Microsoft, AT&T, Compaq, HP, Canon, etc. and every other freakin’ company I’ve ever called for tech support that either had me listening to or interacting with an automated entity, or simply guided me to a dial tone through a cumbersome menu without the choices I needed. To ‘cut to the chase’, I’d like to say that I’ve never before seen such an outstanding level of response to a tech support ‘incident’. I will definitely recommend your software to any of my customers who need any software you produce. I also, truly, think your method of tech support should be shared with other companies (‘rent’ out your tech support chief to other companies for a handsome fee?)."