"We were a first-time hotel operator so the sales process and more importantly the implementation was very straightforward and tailored to getting us up and running. The customer support was superb. Knowledgeable and friendly staff guided us in setting the system up for our property. Caterbook does what it says on the tin! The Dashboard makes it easy for all staff to check customers in and out, Caterpay makes taking payments from guests directly or through booking.com very easy, but it's also incredibly simple to audit to make sure you have been paid. Should there be a problem and a refund is required this is very easy to do from within Caterbook. Sally and the team are like an in-house support team for us. They understand our setup and very helpful at guiding us through issues. In the 22 months we've had the system, all through the lockdowns we've had no issues with Caterbook that impacted our business at all. Having setup our hotel from scratch and deployed Caterbook, EPOS system and accounting, it's good value for money, works well with all levels of staff members and if you do make a mistake – the support team at Caterbook are accessible in a timely fashion to solve the problem. I'd recommend Caterbook 1000 %.”