"For example, when we had a query regarding an employee’s change in tax code notification, I didn't question the guidance that the bureau team provided, whereas my previous provider would be less confident in their response. They are proactive too, and look to add value at every possible opportunity. Thanks …

"It is great to network with similar organisations at Cascade’s client user groups, and we always come away having learned something. We even benefit from talking to companies that are very different to us, because it encourages us to think about what else the software can do."