"The data we can extract from it is really significant. It’s simple to use and enables us to quickly capture changes and provide information needed by the Head of Finance with total confidence. Without the analysis tool, monitoring the effect on growth and decline of appeals and new builds would be a full time job. The tool helps us to estimate the percentage success rate and potential financial impact. This, together with the effect of new builds recorded using the Building Works module, definitely helps financial planning."
"We have been impressed with the level of support received from Capita, particularly at the start when the changeover was happening."












