“Every mission had its own servers, software support team, and its own databases and infrastructure. Each mission would deploy the specific software on those machines that it needed to operate the mission. Continuing in this way was not sustainable. We realized this was an inefficient way of doing it, and …

“In the past, Elementary was responsible for provisioning each of the devices for our customers – we had to intervene with any type of issues on behalf of the customer. We needed to move to a path where customers could actively take on that role and be able to perform …