“From the get-go we were a web application, even before terms such as software as a service and cloud computing came into play. We were originally one of the very few web applications out there. The advantage of that was that we really only had to concentrate on maintaining and …

"When converting offices to OPES, my formula is this: if this is going to cost you X dollars to upgrade to OPES, then one year from now your bottom line should increase at least three times that investment. We’re all about relationships. We’re invested in their success."