"Client expectation has grown hugely over the years and the days of contacting a solicitor ‘during office hours’ are long gone. Clients don’t just want their calls to be answered 24/7, they expect it as the norm and if we can’t deliver this then they will soon move on to someone who can. CallCare play a vital role in meeting this expectation and it would be no exaggeration to say that without them we would miss out on a significant percentage of new instructions which are the life blood to any law firm."
“The Volkswagen emissions action is something that our lawyers are incredibly passionate about and we’re really pleased with how many calls we received for the action. CallCare have gone above and beyond in accommodating our clients at such a short notice. It really goes to show how important our call answering partnership is to them.”