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"Client expectation has grown hugely over the years and the days of contacting a solicitor ‘during office hours’ are long gone. Clients don’t just want their calls to be answered 24/7, they expect it as the norm and if we can’t deliver this then they will soon move on to …
"The University of Bedfordshire provided CallCare with a dataset of 4000 potential applicants who had previously expressed an interest in the University. The CallCare team started calling these applicants, with those interested in a call back, being communicated back to the University for action."
Capita is a leading provider of business process services, driven by data, technology, and people. They are a purpose-led, responsible organisation. Every day the 50,000 colleagues help millions of people, …
Conduent delivers mission-critical services and solutions on behalf of businesses and governments — creating exceptional outcomes for its clients and the millions of people who count on them. Through process, …
Sitel Group is one of the largest global providers of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful …
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