InSite is very useful & versatile tool. We are constantly finding new uses for it as well!

We looked to the market for a partner to migrate our existing CRM platform to a new hosted solution, whilst also integrating with our established systems and processes. After a competitive tender, we chose CACI because of their expertise in both data and technology and how the two can be used effectively to provide a tailored experience for our customers. Since then, I am very pleased with the level and quality of support we have received from CACI through the entire project lifecycle of implementation, testing and now as a managed service. With CACI as one of our strategic CRM partners, my team feels well placed and supported to deliver the incremental growth demanded by our investors.

The customer segmentation is used extensively in all areas of the QVC UK business. It has given us a clear way to talk about and to our customers, ensuring that we are strategically aligned and able to deliver the best results for our customers.

The main benefit as far as we were concerned was that all of the reports could be read in one portal. It is nice to know that our staff can request their own reports via an easy to use web portal, see their progress through the queue and do all this without the need for extra licences.

We have been impressed by CACI’s FMCG expertise and professionalism. Launching a brand new channel for HelloFresh and in doing so, a whole new retail category in bricks & mortar. Their experience helped us to dissect big data into transferrable insights.

CACI provided deep technical skills and prior experience to accelerate eBay's adoption of a Bayesian framework for A/B testing. This has helped lay the foundations for a much improved framework for interpreting the thousands of experiments we run globally to optimise our buyer and search experience.

CACI were able to bring deep knowledge on device testing onto the nPower team across both SMETS 1 and SMETS 2 technologies and have been a great asset on the nPower Smart Metering Programme. In helping scale our test operations, CACI quickly deployed test leads, device testers and test analysts with the right mix of skills in SMETS 2 and SMETS 1 device testing. Their experience of smart meter testing coupled with their knowledge of the full protocol stack including Zigbee, GBCS, GBZ (DLMS), GBT, DLMS/COSEM enabled them to make a big impact on the test programme from the start. They have played a key role in test strategy development, test execution and test analysis as well as training and the upskilling of other nPower team members. Their skills in capturing, decoding, interpreting and analysing device (ESME, GSME and PPMID/IHD) logs, Comms Hub (CHF and GPF) logs and Head End System packet traces in addition to their understanding and use of GFI (GIT for Industry) for testing of remote (SRV) and local (HAN only) commands has been critical to the success of the testing programme.

DfT ASC needed a complex solution that matched our business requirements and processes. CACI has enabled us to significantly reduce our manual administration costs in scheduling tasks and inspections and concentrate on compliance reporting back to the EC.

Interestingly, the original tender anticipated procuring a landline based call monitoring system. However, the benefits and savings that were possible with a mobile working solution quickly outweighed this and has replaced any need for a landline solution. Back office staff have adapted to the system very quickly and are pleased with how easy the product is to use. Carers have also become reliant, very quickly, upon their mobile devices to do their jobs.

This was the first time we engaged CACI’s leisure consultancy services and we now see why they work with a majority of major restaurant operators. Their recommendations to the board put science behind our site selection and gave us the confidence to move forward with the substantial investment.

By working with CACI we have built a solid foundation of insight on our potential customer base, cross referenced this against retail opportunities & gained clear evidence to support new listings.

We are delighted at the response we have received from our carers currently operating inTOUCH. The advantages that the new system gives them has made a big difference to the way they work, as well as being of benefit to their vulnerable service users. The carers have found the device easy to use and fit for purpose, and we are working towards our goal of full roll-out to our carers to complete the project.

From the beginning I was impressed by the usability of the system and the high quality of delivery from CACI. I continue to be impressed by both.

Since we started using Qlik Sense we are now more able to share our performance indicators more easily; importantly we have visibility of what’s happening here and now, not several weeks ago. The real value of Sense for us is in the visualisation and how easy it is for the end users to get the insight they need, without having to request and work with ad hoc data extracts.

Moving from our existing attendance management system to CACI’s CCM felt like a daunting task at first, but the confidence, experience and clarity of guidance they offered during the planning stages was exceptional, and the resulting migration was faultless. Following the painless implementation project, the ongoing support has been responsive and dedicated. I’m yet to find a problem they can’t solve, and the people are quite nice too.