“Once the decision had been made to embark on a business improvement programme, we took advice from a number of companies who had experience of implementing the Lean Six Sigma approach. The decision was made very carefully, making sure that we didn’t dive into something that was going to result …

“Scottish Water continuously strives to develop and improve its approach to asset management. ISO 9001 sets out the framework for a management system that drives best practice providing a natural fit with our own Scottish Water goal to be leaders in best practice asset management. Perhaps the single biggest benefit …