“Despite the COVID-19 Pandemic, we were not in a position to delay our ERP implementation. Because we had met with the BS&A team during the selection process, we felt a high level of confidence in their ability to pull off a remote implementation. Based on our experience, BS&A was extraordinary and so customeroriented. We score them a perfect 10! Do nothing different!”
"Without exceptional customer service, you have an unhappy customer. We have been very satisfied with the customer service we have received through BS&A. Most of the time, our questions are answered in a very timely fashion. The programmers seem to be willing to make changes to fix problems in a very short time frame. This is compared to other companies we have dealt with in the past. Sometimes fixes were only done on a quarterly basis. This results in using software that has bugs in it for a period of a few months. I’m happy to say this does not happen with the BS&A products."