“We are making changes to provide richer, more nuanced feedback that is more specific, actionable, evidence-based. This is critical because students can watch their body language and see what they normally wouldn’t be able to and make changes accordingly. It makes them much more aware of themselves but also learn …

“Building student confidence is key to our program. We want our graduates to make good decisions on their own. There isn’t always one best way to handle a customer interaction. Scenario practice sessions help students feel confident making uncertain decisions. We want them to be able to continually practice, learn …