“As we become more strategic, we take a look back at the process and skills that it takes to get to either closing or deferring a sales opportunity. It gives us an understanding of which skills or processes we need to further target and allows us to quickly identify gaps …

“We were, and continue to be, very diligent and strategic on the content that we place in Bridge. We have a strategy on what should live in Bridge, which format should be used, and how it should be delivered. The right classes should be delivered in the right format if …