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Brandcast Case Studies

  • How an innovative consumer packaged goods (CPG) company utilized web experiences as unique as their handcrafted beverages to improve their sales and marketing programs

    Lindsay MartinVice President of Marketing

  • How a global furniture dealer and workplace innovator used Brandcast to create digital showrooms

    Anne Van WagenerBrand Marketing Manager
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    4.7 / 5.0
    Customer References103 total
    About

    Delighted is a customer experience management solution that helps businesses connect with their customers - to learn, improve, and delight. Delighted is the fastest and easiest way to gather customer feedback and put it into the hands of those who can act on it. Using Customer Satisfaction Score, Customer Effort Score, and the Net Promoter System - a single question and an open-ended comment box - Delighted helps companies align customers’ needs with business growth, monitor the voice of the customer over time, and keep customers coming back. Bose, Target, Uber and other beloved brands of all sizes trust Delighted to collect, distribute and analyze feedback to create more delightful customer experiences.

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    4.7 / 5.0
    Customer References10 total
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    GemSeek Consulting is a market intelligence and consulting company with an inquisitive character. They help their clients make informed decisions based on market research evidence, rigorous business analysis and predictive modeling.

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    SQM Group is a North American customer experience software firm. SQM provides FCR and CX Insights Software to the call center industry which is powered by a Software as a Service (SaaS) platform. They are a specialist firm for the call center industry in measuring, benchmarking, tracking, and improving FCR. At the heart of their services is SQM™ FCR Insights software, FCR research, best practices consulting, and awarding for FCR performance. They help call centers to improve FCR, deliver a great customer experience, reduce operating costs, and improve the Net Promoter Score.

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