BrainStorm, Inc. is a software training company that focuses on helping end users and companies be more productive. BrainStorm believes in the power of unlocking human potential. That belief is at the core of everything they do: the people they hire, the decisions they make, and the standard they hold themselves to. From the beginning, the company’s goal has been to help users achieve more with their software tools. Over the years, BrainStorm has evolved from a training services company to a world-class SaaS platform.
“As our people started to be more engaged with QuickHelp, their usage, engagement, and adoption of Microsoft Teams grew exponentially. Specifically, we discovered that those who went into QuickHelp were three times as likely to use Teams.”
“Quickhelp’s updated and relevant content has certainly taken this burden off our technical support teams. I was surprised by how intuitive this integration was in delivering the right support content via our Service portal or Virtual Agent.”
"And I'm doing things differently than I have been, especially with the new platform, because I've got the Flows and I've got the Branching. I don’t have to build out one for each scenario—I can just build out one and then put the scenarios in there. For instance, we have new Outlook and Outlook Classic. I don’t have to create two different Flows; I just ask employees which version they’re using and then provide the relevant content. It’s completely changed the way I think about structuring content and delivering information."
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