202 Bloomreach Testimonials

"Bloomreach empowers us to supercharge customer engagement instantly, making every interaction impactful. Their tools drive us closer to achieving flawless communication, delivering the perfect message to the right customer at precisely the right moment. It’s a game-changing advantage that helps us build lasting relationships with our audience."

"From the moment that a user lands, they are delivered a relevant experience, plus they can find what they want fast; and discovery is just simple and cool."

"Bloomreach Engagement fits seamlessly into our current business processes. Both our design and marketing teams are fluent in how to use the platform, so getting an email out is just a matter of plug and play for us. We don’t have to do a lot of the heavy lifting that might come with other platforms. We have this highly intuitive platform that allows us to take advantage of some really advanced functionalities without any confusion among our teams."

"The heart of our overall digital transformation is a Digital Factory. A cutting edge way of upgrading and modernizing our customers’ experiences, all while bringing the complete galaxy of Sonepar brands into a full omnichannel operating model. This, augmented by CRM capabilities, will propose a consistent and seamless experience to our customers, whether they come to us through a computer, a smartphone, or in a physical branch."

"Our goal was to achieve customer centricity with our data and our technology, and to offer our customers the best possible experience. Bloomreach and Voxwise have allowed us to do that."

"The ROI from SMS was huge, making it an extremely cost-effective marketing channel. SMS had a significant positive impact on our conversion rate compared to email alone."

"Bloomreach offers enough tools and services to be that one consistent ‘brain’ behind the website operation. Bloomreach can help the customer journey be flawless across the entire web experience."

"The next logical step for us was Bloomreach Engagement after outgrowing our previous marketing automation platform. It has the perfect combination of ease of use and complexity. It has truly enabled us to deliver personalized experiences at scale. This is just the beginning of a very long and successful partnership with Bloomreach and Pricewise that we are very much looking forward to."

"With Solr, you’re building a lot of rules, and once you get past 500 rules, it’s difficult to manage and maintain them because there are a lot of manual fixes. We also couldn’t figure out why people were getting certain results. Now, we look to Bloomreach to help us, and in doing so, we hold ourselves to the highest standards of product discovery."

"Since 2020, we have changed our approach in communicating with our clients. Due to the fact that the Wojas brand has a wide range of customers, we wanted to adapt our website and promotion of individual product groups to their individual preferences as much as possible. Thanks to Bloomreach and Vecton, we now offer customers individually tailored products, and the customer experience on our website is similar to that which customers value in our physical stores."

"One of the reasons we chose Bloomreach Engagement is the flexibility and the amount of custom use cases that were available to us. We’re able to much better segment and target new and active customers, and we’ve seen much better results with email metrics."

"We used to see our SMS channel barely break even prior to adopting Bloomreach Engagement. We’ve completely changed the way we do SMS campaigns with Bloomreach and it’s become an important part of our omnichannel strategy. Bloomreach Engagement lets us see how all of our channels are working together to offer the best possible customer experience."

"Hippo had the APIs we were looking for, somebody to help us, and it was open source so it was easy to integrate and tweak the way we wanted to."

"At DFS, we are synonymous with sofa shopping, but we also cater to bedroom, dining and other home categories. It’s therefore essential that we accurately personalize our communications so we only talk to our customers about the specific furniture they’re shopping for. Furthermore, we know that a visit to a DFS showroom is an essential part of the consideration journey. Bloomreach Engagement, coupled with third-party data enrichment and visualization tools, has enabled us to do all of this in a scalable and easily manageable way."

"AutoSegments were exactly the kind of ‘nextgen’ tool that let us take our tons of customer data and translate it into useful, actionable insights to get a leg up on our competition."