315 BeyondTrust Testimonials

“Based on those recommendations from Bomgar’s users— and after experiencing its ease of use during a due diligence trial—it became clear that Bomgar was the remote support solution for us. In fact, the Bomgar Remote Support appliance we used for our trial never left our building.”

“We rely on Bomgar every day to effectively assist our users. It has cut our time-to-resolution by more than 50 percent. It has met all of my expectations and then some. I simply can’t imagine a better remote support solution.”

"Utilizing the BeyondTrust PRA solution makes us more efficient because we don't have to manually manage remote access."

"PowerBroker for Windows has allowed us to manage administrative rights/elevation of privilege for the majority of our users."

"PowerBroker provides easier monitoring of privileged accounts."

"PowerBroker has added to the level of compliance, security and overall readiness of the organization."

"PowerBroker Servers for UNIX & Linux helps us achieve root access control."

"We are using PowerBroker for Windows for SOX compliance and better security."

"Granular access centrally managed with PowerBroker is a win."

"PowerBroker dramatically decreased the need for admins to have to support users."

"Keeping UAC functional has kept us compliant with audits."

“We have approximately 85 representatives who manage the chat sessions 24/7 and field a variety of questions. We answer a wide range of technical questions regarding hardware, software and university systems. Last year we fielded over 34,000 support requests from our chat service.”

“We’ve carefully introduced Bomgar to our client base in Europe and we are now reaching the stage where our customers are seeing the benefits and are requesting that we use the tool.”

“Our service technicians tried other tools, but these solutions were slow and they often dropped connections."

“Our review found that our remote support tools could not always establish reliable connections over the Internet or had latency as well as compatibility issues when it came to the Windows and OS X solutions we needed to support. Keeping our platform secure and troublefree for our clients is our top priority and an essential part of our business model. We determined that we needed to upgrade our remote support capabilities to continue to deliver on that priority.”