“We work closely with the IT departments in our client organizations so we know that the security of their data is a primary concern. Bomgar resides safely inside our virtual network and its encryption technologies meets our very strict compliance standards, so we know we’re securely supporting our user base.”
“We take advantage of a number of Bomgar features to connect to and monitor the student’s computer. At the end of the day, what we accomplish with Bomgar distinguishes us from our competition. To make this an authentic, online proctored environment, we must dot all the i’s and cross all …
“Since implementing Bomgar, we’re finding average time-toresolution is less than half when comparing chat support with phone support, the students at CMU would agree.”
"PowerBroker provides easier monitoring of privileged accounts."
"PowerBroker has added to the level of compliance, security and overall readiness of the organization."
"PowerBroker Servers for UNIX & Linux helps us achieve root access control."
"We are using PowerBroker for Windows for SOX compliance and better security."
"Granular access centrally managed with PowerBroker is a win."
"PowerBroker dramatically decreased the need for admins to have to support users."
"Keeping UAC functional has kept us compliant with audits."
“We have approximately 85 representatives who manage the chat sessions 24/7 and field a variety of questions. We answer a wide range of technical questions regarding hardware, software and university systems. Last year we fielded over 34,000 support requests from our chat service.”
“We’ve carefully introduced Bomgar to our client base in Europe and we are now reaching the stage where our customers are seeing the benefits and are requesting that we use the tool.”
“Our service technicians tried other tools, but these solutions were slow and they often dropped connections."
“Our review found that our remote support tools could not always establish reliable connections over the Internet or had latency as well as compatibility issues when it came to the Windows and OS X solutions we needed to support. Keeping our platform secure and troublefree for our clients is our …
“When your toughest critic takes the time to call and say they’re amazed by how quickly and easily you were able to resolve an IT issue, you know you’ve got the right mix of support tools in place.”
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