“Thank you for such a reasonable proposal [for a retained HR support]. We have been very pleased with your support through our redundancy process and would very much like to continue with your guidance and support. Your action oriented, professional and collaborative style and can do attitude has been a …

“I just wanted to say a big thank you for all your help. I have spoken to the individual and she is very happy, and I think this is largely due to how you handled the whole situation [redundancy]. You have a very good manner with people and are fair …