BCP’s Accord Voice solution at our Ilkeston depot has, as anticipated, proved an excellent fit to our requirements, quickly delivering the improvements we anticipated, thereby allowing us to reduce costs yet improve the service we give to our customers. So much so, that we are now looking to start implementing Voice picking at our Cheltenham site towards the end of 2015 so we can realise the same improvements there.

We are very pleased with the system and it is very hard to imagine life before the Accord Momentum solution. Technically, it is reliable and resilient – we don’t worry about the tills going down or not being able to sell. The interface with supplier databases – The Health Store, in particular – has made ordering a significantly quicker and simpler procedure. Price-checking and stock-taking are both far less time-consuming, too. BCP provided an excellent service at all stages, before, during and after implementation, and continue to offer prompt and efficient back-up when needed.