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With CX-E, SDSU received not only an upgraded voice application solution but also an extensive list of new mobility and business process integration features. Unified messaging was on top of SDSU’s list, but the campus needed a solution that could integrate with their existing Google™ Gmail™ system. SDSU’s hybrid cloud approach to implementing UC was not a problem for AVST as CX-E was designed to deliver unified messaging to any email system (whether on-premise or in the cloud). “We were very impressed with CX-E’s flexibility to integrate with our Google Gmail email system and make messages accessible through mobile devices or a web client. It was just so easy,” continues Ledgerwood.
AVST’s solutions are deployed in more than 1,000 universities today. AVST’s unrivaled interoperability is highly valued by institutions that have made substantial investments in telephony, e-mail, and other critical IT infrastructure components. AVST delivers productivity-enabling mobile, voice and business process applications - all while preserving customers’ existing and future IT investments. Protect your past and define your future with AVST.
CX-E is the industry’s most interoperable UC platform on the market. The extensive interoperability of the CX-E platform was developed specifically to support educational institutions seeking to deploy UC in a rapidly evolving IT landscape – telephony, email and/or corporate databases – on-premise, in a private or public cloud and/or a hybrid configuration. By deploying AVST’s CX-E UC platform as part of an overall UC solution portfolio, an organization can avoid single vendor lock-in, achieve high availability objectives and centralize UC infrastructure into a data center/private cloud configuration. CX-E delivers best-of-breed UC mobile, voice and business process applications including: unified messaging; speech recognition; context-aware personal assistant; mobile client for iPhone® and Android™; automated attendant; call processing; voicemail; fax; notification and other business process capabilities.
Parker selected AVST’s CX-E Unified Communications (UC) platform for several reasons. “With AVST’s long history of providing CX-E to the top healthcare hospitals and clinics, it was the only solution that could meet our stringent uptime requirements,” he said.“With such a high call volume, we needed a dependable system to ensure effective communication when lives are on the line. AVST enables us to be that much more responsive to our more than 140,000 patients and their families.”
While basic features like Octel TUI emulation and robust reporting were very important, the key for the City of Baltimore was the ability to transition to VoIP (CX-E supports over 400+ telephony integrations). This transition was imperative to the city’s future growth plans. Today, CX-E supports over 5,000 users and handles 120,000 calls per month for the city, with plenty of room for further growth. With CX-E’s robust automated attendant, the city created hundreds of menu trees to transfer calls to the right departments. To support the city’s requirement for zero downtime, CX-E has been deployed with a resilient architecture including survivable call servers.
CX-E was the best solution for the City of Phoenix,” Henderson added. “Not only could it seamlessly integrate with our hardware architecture, but its ability to mimic “We realized early on that in order to meet the needs of the Octel user interface which is already familiar to our our 14,000 users today, we needed to be able to deploy users is a strong factor. As a result, we had to invest very a robust, highly scalable and cost effective solution in little in training to migrate our 14,000+ employees to the a short period of time with minimal disruption to our new system.” current users who are scattered across more than two dozen city departments and functions, with CX-E all this THE RESULTS is possible.
Case Studies, Success Stories, Customer Stories & Customer Reviews of individual Avst customers - their use cases, successful stories, customer references, approaches, and customer success results of using the software. Read these Case Studies, Success Stories, Customer Stories & Customer Reviews to decide if Avst is the right business software or service for your company.
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