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Aurelian is an AI that automates non-emergency calls, using real-time AI to route, resolve, and summarize calls, handling millions of calls. Aurelian routes, triages, and resolves non-emergency calls like noise complaints and general questions so dispatchers can stay focused on real emergencies. They don’t replace human dispatchers. They empower them to be more effective by clearing the line of non-emergency calls.
“Everybody has a plan until they get punched in the mouth.”
“The phone used to ring off the hook, now it no longer does. It’s more of a peaceful lull.”
“That feedback helps us make quick improvements. And the performance metrics are great to show the county what their investment is actually doing.”
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