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Aurelian

Read 9 Aurelian reviews and testimonials from customers, explore 5 case studies and customer success stories, and watch customer videos to see why companies chose Aurelian as their Customer Service Automation

Aurelian is an AI that automates non-emergency calls, using real-time AI to route, resolve, and summarize calls, handling millions of calls. Aurelian routes, triages, and resolves non-emergency calls like noise complaints and general questions so dispatchers can stay focused on real emergencies. They don’t replace human dispatchers. They empower them to be more effective by clearing the line of non-emergency calls.

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Customer Rating Review Score based on 178 reference ratings
4.8/5.0 (178)

9Testimonials

  • “The phone used to ring off the hook, now it no longer does. It’s more of a peaceful lull.”

  • “We’re trained to handle emergencies — not to answer questions about towing companies and deer in the road.”

  • "Our industry has always been plagued by high turnover, burnout and lack of staffing. We have a choice - the PSAP can evolve and learn to thrive in the 21st …

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5 Case Studies

  • How Aurelian Helped La Crosse County 911 Save Time, Reduce Stress, and …

  • Kalamazoo County Consolidated Dispatch Authority - Customer Case Study

  • How PenCom Cut Call Volume and Burnout While Improving Service

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Read Aurelian Reviews, Testimonials & Customer References from 9 real Aurelian customers.

Browse Aurelian Case Studies, Customer Success Stories, & Customer References from 5 businesses that use Aurelian.