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Aurelian

Read 9 Aurelian reviews and testimonials from customers, explore 5 case studies and customer success stories, and watch customer videos to see why companies chose Aurelian as their Customer Service Automation

Aurelian is an AI that automates non-emergency calls, using real-time AI to route, resolve, and summarize calls, handling millions of calls. Aurelian routes, triages, and resolves non-emergency calls like noise complaints and general questions so dispatchers can stay focused on real emergencies. They don’t replace human dispatchers. They empower them to be more effective by clearing the line of non-emergency calls.

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Customer Rating Review Score based on 261 reference ratings
4.8/5.0 (261)

9Testimonials

  • “I’m not exaggerating to say Aurelian is blowing our minds with their tech, responsiveness and refreshingly genuine passion for public service.”

  • “That feedback helps us make quick improvements. And the performance metrics are great to show the county what their investment is actually doing.”

  • "Our industry has always been plagued by high turnover, burnout and lack of staffing. We have a choice - the PSAP can evolve and learn to thrive in the 21st …

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5 Case Studies

  • Snohomish County 911 - Customer Case Study

  • Kalamazoo County Consolidated Dispatch Authority - Customer Case Study

  • How Aurelian Helped La Crosse County 911 Save Time, Reduce Stress, and …

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Additional Aurelian Information & Resources

Read Aurelian Reviews, Testimonials & Customer References from 9 real Aurelian customers.

Browse Aurelian Case Studies, Customer Success Stories, & Customer References from 5 businesses that use Aurelian.