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Aurelian

Read 9 Aurelian reviews and testimonials from customers, explore 5 case studies and customer success stories, and watch customer videos to see why companies chose Aurelian as their Customer Service Automation

Aurelian is an AI that automates non-emergency calls, using real-time AI to route, resolve, and summarize calls, handling millions of calls. Aurelian routes, triages, and resolves non-emergency calls like noise complaints and general questions so dispatchers can stay focused on real emergencies. They don’t replace human dispatchers. They empower them to be more effective by clearing the line of non-emergency calls.

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Customer Rating Review Score based on 201 reference ratings
4.8/5.0 (201)

9Testimonials

  • “That feedback helps us make quick improvements. And the performance metrics are great to show the county what their investment is actually doing.”

  • “We’re trained to handle emergencies — not to answer questions about towing companies and deer in the road.”

  • “When one of your frontline staff brings you something and says it could significantly impact workload, you listen.”

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5 Case Studies

  • Snohomish County 911 - Customer Case Study

  • MACC 911 - Customer Case Study

  • Kalamazoo County Consolidated Dispatch Authority - Customer Case Study

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Additional Aurelian Information & Resources

Read Aurelian Reviews, Testimonials & Customer References from 9 real Aurelian customers.

Browse Aurelian Case Studies, Customer Success Stories, & Customer References from 5 businesses that use Aurelian.