Cordless is a modern cloud-based call center for customer support teams, with built-in conversational intelligence. Cordless provides an all-in-one solution for customer support teams to talk to customers over the phone and gather deep insights from the conversations. With automatic transcription out of the box, sentiment analysis, auto-tagging of conversations, and deep integrations with CRM systems. Cordless allows customer support managers to do better QA, identify opportunities for training, spot trends in customer queries and communicate with the broader team.
"At Curve, we always look for ways to improve our customer support experience. Like a lot of companies, it was hard to prioritise the time away from developing the core product and to build the support experience we’ve always wanted. With Cordless, we were able to transform our customers’ journey over the phone without involving our engineering team. Using Cordless, we created a significantly better customer experience and reduced the monthly cost. The Cordless team is super responsive and easy to work with - they have been a great partner to us. We’ve had a Return on our Investment (ROI) of more than 65%."
Read Cordless Reviews, Testimonials & Customer References from 10 real Cordless customers.
Browse Cordless Case Studies, Customer Success Stories, & Customer References from 9 businesses that use Cordless.