Cordless is a modern cloud-based call center for customer support teams, with built-in conversational intelligence. Cordless provides an all-in-one solution for customer support teams to talk to customers over the phone and gather deep insights from the conversations. With automatic transcription out of the box, sentiment analysis, auto-tagging of conversations, and deep integrations with CRM systems. Cordless allows customer support managers to do better QA, identify opportunities for training, spot trends in customer queries and communicate with the broader team.
"We are focusing on reducing the volume of contacts and making sure our drivers have to call in only when it is urgent. Auto-tagging and tracking common reasons for calls allow us to identify and address improvement areas across teams."
Read Cordless Reviews, Testimonials & Customer References from 10 real Cordless customers.
Browse Cordless Case Studies, Customer Success Stories, & Customer References from 9 businesses that use Cordless.