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"We worked with Ascendum to build a real time triage system to identify why people reach out to the call center instead of using digital channels. Ascendum built a 360 degree view that included data from mobile, splunk, web analytics and voice analytics. This has helped us reduce calls to the call center by almost 10% in less than 90 days."
"As interest rates began their precipitous drop in early 2020, our volumes really started to build as did our backlog. We turned to Ascendum to assist us not only with their underwriting services but also with several operational services that have not only helped us to reduce our backlog, but have now enabled us to expand our business. They are a trusted, valued and extremely responsive partner."
Cieden is an award-winning digital product design and marketing agency. Their main focus is a UX/UI design for web and mobile applications, and they efficiently integrate it with Marketing, Business Analysis, and Product Management. They expertly package their global footprint, industry knowledge, marketing expertise, and passion for design into a customized experience that both delights and delivers.
Furtive Collective are advertising industry veterans, who came to together to solve one of the biggest challenges in the communication world today - to not waste advertising dollars on marketing efforts that don’t move the needle.
Understand what matters most to your customers with Optimal Workshop – the user research platform that enables you to create user experiences like no other. The Optimal Workshop research platform offers 5 quantitative and qualitative tools to support your user research journey from beginning to end. help user experience designers, information architects, and user researchers, in 106 countries, and from some of the biggest organizations around the world, design ways to make the world a little easier to navigate and enjoy. tools continue to grow worldwide with users able to create studies in over 80 different languages.
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