Eliminating redundancies and unnecessary steps for routine tasks allows Newton and her team to spend more time on profitable activities, like filling vacancies or reaching out to prospective clients. “Our bookkeeper absolutely loves the ability to directly deposit into an owner’s bank account and email the owner statements all at once,” Newton says. “This combo alone has saved us at least 5 hours a month.” Plus, AppFolio’s paperless work order feature enables the company to quickly contact vendors via email, saving an additional 3 hours of staff time each month.
Switching from one property management system to another can be a taxing and complicated process, but with AppFolio’s fine tuned and comprehensive transition process migrating data and training staff was quick and efficient.
We are also more efficient because we can create work orders from the field. Doing the maintenance work order on site using the iPad is so much easier. We service our residents and keep them happy and this allows our business to make room for growth.
We had been using Promas for a number of years and I was looking to switch software solutions because I needed a software that would more specifically address the multifamily management space. A turning point was when an owner was refinancing and I had to come in on a weekend and make an Excel spreadsheet of all transactions for the past 12 months – creating that statement by hand made me realize it was time to switch to AppFolio ! I had also heard great references from other AppFolio customers, they were having a really great experience and I trusted their opinion.
The Hills also found that they were on the road quite a bit for industry teaching events and seminars as well as spending time with family, especially their grandchildren. They realized that they needed a property management solution like AppFolio that would provide comprehensive management capabilities, enable the company to grow and also allow access to critical data while traveling.
We were using Promas and were looking for a solution that was web-based so we could access our information and work from anywhere. We are always looking for ways to become more efficient and make our mundane tasks take “I like the fact that we are partners with AppFolio to come up with solutions that benefit our company and others like us. AppFolio has always been so willing to listen to and work with us.”
55 Castilian Dr. Goleta, CA 93117 Register Real Estate manages every conceivable type of property — from single-family homes to multi-unit complexes and from low-income rentals to luxury condos. Owner JC Register’s expertise is far-reaching and comprehensive, as are his goals to grow the company in the coming year. To do that, Register knew he would first need to find an easy-to-use property management solution that would simplify business processes and scale with future growth.
When Renters Warehouse started in 2007, the company was using a homegrown spreadsheet system to manage its base of about 30 customers. The manual nature of the system caused time-consuming setbacks and limited the company’s ability to scale quickly. Renters Warehouse knew it had to look for a solution to expedite the process of receiving rent and get a better handle on the accounting infrastructure for its growing list of owners and tenants.
The Mobile Manager was created to reduce waste of our most expensive resource which is the time of our employees.” said Aric Ohana, Director of Asset & Property Management Services at Concord. “Prior to implementing AppFolio and the Mobile Manager concept our managers would have to return to the office for any type of admin work, such as processing applications, creating and scheduling work orders, and many other things. Now those managers are equipped with iPads and our cars have printers, scanners, copiers and a desk that pulls out of the trunk. Those tools in addition to AppFolio have created an extremely efficient system that allows our managers to spend more time in the field making them more effective than ever before.
At 5PM on Wednesday, Moore made the decision to switch to a new online property management software by AppFolio. By the time Lois returned from her vacation on Monday, AppFolio had migrated her Yardi data into AppFolio’s online property management software. The intuitive nature of the program paired with the support of AppFolio’s staff made the transition seamless. “With AppFolio’s service, I just couldn’t ask for more. It’s just been great and they’ve made it really easy,” said Moore. In addition, Lois appreciates AppFolio’s interest in customer feeback. “I like that AppFolio is willing to take suggestions for the product from users and that they listen,” said Moore. The switch was so easy that her staff was up and running within a week of adopting AppFolio’s solution. “With any other application, I couldn’t imagine leaving the office to go out on another trip, but my staff picked up AppFolio very quickly. Three weeks later I left for 10 days and my business never skipped a beat!”
The Results “Our communication and organization is so much better since we’ve switched and we’ve saved a lot of money,” said Jodi. Accounting has been simplified so much that it’s saved the bookkeeper a significant amount of time, while also providing her flexibility. “Our bookkeeper now uses AppFolio and works from home doing everything in half the amount of time.” While change can be daunting, Jodi and Robert’s switch to AppFolio Property Manager was easy and saved a significan amount of time and money. “It’s like we just shot into the future by light years in one week! We have more time to devote to expanding our business and are spending much less money running our company. Since we’re not tech savvy, I see why people are hesitant to change. But if we didn’t do this, we wouldn’t be able to go on vacation, we wouldn’t be able to expand our business, we would be working harder and longer with less success. Things don’t need to be difficult and you don’t have to work so hard!
Prior to using AppFolio, Austin Landmark Property Services was using PROMAS but Rick felt it was important to look for a product that could grow with them and not just satisfy their immediate business requirements. Rick ultimately chose AppFolio because “AppFolio is forward-thinking and meets both our current and future needs.”
We have two large student housing properties with 500 units and residents want the ability to pay rent online. Approximately, 75% of our residents who use the Internet are paying their rent online through AppFolio. Because we’re saving so much time collecting rent online, we’ve been able to devote more resources to marketing our properties which translates to filling our vacancies faster.
We used to spend about a week of time processing checks but now 50% of our tenants pay rent online each month -this saves us just a ton of time and money. We made a conscious decision to really focus on having more residents pay online each month. We put it in our advertising, we use the brochures provided by AppFolio and pass those out all the time. It’s pretty simple, everyone on our staff mentions ACH anytime they can.
When Connie was ready to move from manually managing their properties using Excel spreadsheets she started searching for web-based property management software. Her requirements were straightforward – she wanted the flexibility to work while she was out of the office, a system that was easy to use and dedicated support to get started properly. “We used Buildium property management software for about a year, but it was a tough year. We didn’t have anyone we could call – almost all communication was done through email. It was very frustrating, ” said Connie. Because she wasn’t comfortable with Buildium’s accounting infrastructure she was also keeping dual books. “It was double the amount of work!”
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