“For paper CMIs to be updated, it requires manufacturers to recall the medication and replace the leaflet. This process is very time-consuming and expensive. It would be difficult at best for medicines already distributed to pharmacies, and practically impossible for medicines in consumers’ homes."

“Appen provided the integration of different tools and options in terms of using our internal labelers. Being able to monitor contributor performance and have a system that’s already integrated with that capability was super helpful. Not to mention the scalability of it.”