"Otter is no longer just a transcriber. While being a system of record for conversations is great, it's evolving into an assistant that helps you do your job better and get work done faster."
"Customer support is very expensive to deliver. Support reps spend a lot of time searching for authoritative answers, even for questions they've seen before. Meanwhile, businesses must choose between slower response times, lower quality, or hiring to scale their team in an unsustainable fashion."
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