“To me, the main thing for an agency is the communication part and I think that you guys have communicated everything really, really well. Frequent follow ups: emails and calls every month and to me, that’s very valuable. And of course, the spreadsheet and data records that I’ve been getting, which shows how everything is performing within a single spreadsheet. Those two are the main things for me: The communication part and also the data that you show in terms of spreadsheets and charts.”