"Life has become increasingly convenient for consumers. We can now do everything through our phones. However, if you look at healthcare, consumers are upset. When they engage in healthcare, they don’t find it a delight. Healthcare is difficult, but nobody should just accept that."

"When you think about treating patients, you think about their illness, but you also have to think about other issues that they face, including what resources they have available to them, the cost of care, and how that cost can affect their lives. As physicians, we try to seek better …