“The digital social file application is environmentfriendly and saves money. But the biggest advantage is the time saved by OCMW employees: they can now consult their clients’ data with a single click, whereas before the requested paper social files had to be physically transported through the city. An additional benefit …

"It was not the outstanding software, flashy website or quality knowledge base that made us win this Award. But rather the entire ‘soft system’, composed of technical tools integrated with the purpose, the processes and the users. The strength of this system is that it is not a target of …