“When Dan Brown’s publishers, Doubleday, approached us to power a contest for his new novel Origin, we realized we needed to create something special. We came up with the concept of the world’s first virtual book signing where, having voted on their book cover design, entrants would receive a personalized …

“Nearly half of our customer calls were about order status, and we wanted to expedite them using automation. Amazon Polly enabled us to deliver automated real-time information in a natural sounding voice and to shorten the duration of these calls by more than 40 percent. After each call, customers are …