“We have experimented with a number of different services for TTS, but Amazon Polly was the frontrunner by miles...The Amazon Polly API is simple and very robust. It took us less than a day to implement the Amazon Polly API calls, and we designed our system in a way where almost all the configurations can be changed on the fly without the need of any code changes. This allowed us to experiment and perform A/B testing with a lot of different scripts and voices.”
“The number of average transactions grew to 300000 from 120,000 a month. As a result, customer calls grew significantly. To advance our growth, we integrated Amazon Polly with our in-house IVR calling service, PBee Connect for voice broadcasting, critical voice alerts, and inbound calls. We have processed over 300000 calls leveraging this system, and 80 percent of the calls made were answered, 63 percent responded positively, and 41 percent of sales were closed without the interference of agents.”
Automated Insights is the creator of Wordsmith, the world’s first public natural language generation template engine. Wordsmith allows users to generate human-sounding narratives from data, making it easy to produce millions of personalized reports, articles and narratives in the time it takes to write just one.
Narrative Science is the leader in advanced natural language generation (Advanced NLG) for the enterprise. Quill™, its Advanced NLG platform, learns and writes like a person, automatically transforming data into Intelligent Narratives—insightful, conversational communications full of audience-relevant information that provide complete transparency into how analytic decisions are made.
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