"The signing of this agreement with Amadeus guarantees us security, reliability and efficiency in Customer Experience Management. Avianca works to provide its customers with a memorable travel experience, from the purchase of their ticket to arrival at their final destination, supported by the latest information technology by Amadeus.”

“We are moving forward with our customer-centric strategy, and our objective is to integrate knowledge generated by Customer Experience Management across all customer touchpoints and within the Avianca organisation. The capabilities of Amadeus Customer Experience Management will help us achieve this.”