“We had a bunch of ugly processes to get rid of, plus we had a strategic direction to make as many payments as possible self-service and digital.”
“We decided to go with EBPP because of what it offers us—the real-time posting of payments. When our members are calling and making one-off payments, they’ll be able to post in the moment, see those funds posted instantly to their loans, and not have to wait 2-3 business days they’re normally waiting to see those funds on their loan accounts here at their credit union."