"Just like customer experience, employee experience and the digital workplace, it’s a journey. There isn’t necessarily a target end to it. It’s about gaining that efficiency and productivity and trying to continue to drive, but it’s not a one-and-done thing.”

"If you talk about the “plant of the future,” there’s going to be a need for technology to get into the hands of those who traditionally didn’t have access to it. We’re thinking about how we share information with those associates, pull them into the world of what’s really happening …