"Air IT has been pivotal in improving our resilience and our business continuity, the real additional value has come from an exciting project to deliver a much improved on-premise IT solution with multiple servers, multiple storage solutions, and onsite and offsite backups. I’ve found the working relationship to be really strong. The key part of the Mercian culture is collaboration; I feel we get that. I feel that Air IT is listening to us and undertaking positive improvements that enable us to make our IT a strength in the business."
"The way our experience has changed since Air IT took over is that we are actually being provided with just the right amount of information. We’re not actually having to instigate any questions, they seem to be being dealt with prior to it becoming an issue to my business. Things do go wrong, as and when they do, even outside normal working hours we’ve had people to be able to sort them out. What I would say to a company that is looking at changing, or considering changing, is have a meeting with them and see what you think because it’s about people buying off people and we felt instant confidence with the team that came in and we’ve been looked after very well ever since."