“By doing it this way – and not actually building the system from day one – we could make changes very quickly and show the new design the next day. If we had built the entire system before showing it to the users, we would end up trying to fix …

“In the past, our systems were so complicated that very few members of staff were able to work with them. This made us vulnerable in case of staff illness or other unscheduled absence. Also, it made it difficult for our staff to collaborate efficiently. Now, collaboration is easy, and we …