“Affecto understands our needs well, and we speak the same language. That is why I believe there is a good chance that our project will be a success. But there is still a lot more to look forward to.”
“Adopting new technologies is not possible without doing exercises, learning and succeeding. The Office 365 portal project carried out together with Affecto has been a good experience for us and provides a solid foundation on which to move forward."
DPC Technology provides computer support, outsourced IT and network implementation solutions to businesses throughout Florida and Georgia. Their management team has 100 years of combined experience in the field and has extensive knowledge when it comes to helping companies find the right fit from an IT perspective.
Provana offers cutting-edge technology platforms and a large global workforce with depth and breadth of experience across the collection life cycle. Provana delivers products like compliance management system, collection resolution apps, speech analytics platform, business analytics dashboards and a reliable workforce specifically trained for your needs. Our call center speech analytics (ICAP - Integrated Call Analytics Platform) offers AI-powered call monitoring that’s significantly more affordable than the competition. Partnering with CallMiner, we’ve built a speech analytics platform that automatically monitors and objectively scores every call, providing deep insight into which calls to focus on and drastically reducing the need for internal monitoring. ICAPs innovative features help transform your call center by increasing productivity and decreasing costs, providing affordable cutting-edge technology to companies of all sizes. Beyond the automation and ease it brings to call center monitoring, ICAP® can help improve productivity, performance and profitability by: Gathering larger data sets, allowing you to identify trends faster Improving call quality and customer relationships Increasing call volume per agent by 20% Identifying winning methods that can be turned into best practices Eliminating the time spent manually monitoring calls and providing feedback Reducing customer complaints by 50%
TPx Communications is a new kind of managed services provider the premier national managed services carrier. Formed from the merger of TelePacific and DSCI, TPx is redefining the way enterprises grow, compete and communicate. TPx’s Unified Communications, Managed IT services, continuity and connectivity solutions all work together to create a state of connectedness with customers, employees, clients, suppliers, locations, applications and more. They can provide guaranteed performance wherever there’s a broadband connection, erasing the limitations of geography, incumbent providers and capital expenditure.