It’s not just about achieving operational excellence, and that’s it, done. We then have to maintain those high standards and continue to drive improvement throughout the operation. We’re currently talking to ActiveOps about our future plans, so watch this space!

"The biggest improvement was in the area of training and upskilling, specifically with the more junior/newer team leaders in my area. They say a picture is worth a thousand words and Workware from ActiveOps really helps. You can try and teach a person operations management, but with Workware the person …