Over the years, I have experienced a number of such performance improvement programmes being introduced by other providers within the operational functions of financial and public service organisations, with varying degrees of success. I am pleased to say that I have been particularly impressed with both the programme delivery and subsequent ongoing support provided by ActiveOps. The successful partnership with ActiveOps has enabled Equiniti to embed the methodology and tools to ensure the efficient deployment of our resources delivers service benefits for both our clients and end customers.

The consistency of performance measurement means we are comparing apples with apples, which is an absolute necessity when peoples’ pay is based on their performance.” “Identifying which areas of the operation were meeting productivity best practices was a challenge and required a lot of manual counting, but AOM provided one version of the truth based on consistent measurement and reporting.