“Previously, CSM training relied on Google sheets, but now Accord is our central source of truth for all aspects of employee training and onboarding.”
“Our target personas are in their 40s and 50s. When evaluating solutions, we wanted more than just a tool to streamline processes; it needed to be user friendly for our customers. We couldn't afford a steep learning curve, as it would hinder adoption. We chose Accord because it was the simplest and easiest tool we evaluated, and we were confident our customers could use it and extract value immediately."