"Previously, we used paper slips for internal communications, and decision-making at the workplace took an extremely long time. The new business processes have reduced our workload and, at the same time, significantly improved the efficiency of communications between our divisions. In addition, by using groupware to share information, we have …

“Previously, our business processes involved a great deal of individual discretion; this meant that our business processes became highly individualized, and made it difficult to implement personnel changes. The new processes have been standardized and centralized, and the system enables the same business processes to be executed no matter who …