Zinrelo FAQs

    • Who is Zinrelo best for - their role(s) within what kind of companies.

      Zinrelo is ideal for small mid sized companies and enterprises. Zinrelo loyalty rewards platform enables companies to launch their rewards program with ease. Suited for Indirect retail channels
      (Online/Marketplace + Stores), Direct to consumer brand stores, Direct to consumer eCommerce stores.

    • How does Zinrelo benefit them?

      Zinrelo brings customers the world’s best loyalty rewards platform, helping to maximize revenue per customer and new customer acquisition through 360-degree customer engagement. It supports omni-channel interactions including desktop, mobile and brick-and-mortar store engagements.

      The Zinrelo loyalty rewards platform can help implement a multi-dimensional loyalty program that creates fiercely loyal customers by rewarding for all forms of engagements including purchases, social advocacy, reviews, sign-ups, referrals, photo sharing and much more.

      In addition to core technology, Zinrelo has extensive expertise with deep data analytics, custom program design and implementation, loyalty campaign management, surprise and delight strategies, gamification concepts and management of points liability.

    • How technical do users need to be to use Zinrelo's software?

      Integration is really easy. If you are using eCommerce platforms such as Shopify, BigCommerce, Magento, Salesforce Commerce Cloud, Miva, WooCommerce + many others, you can simply use the Zinrelo plug-in for these platforms. Integration is a breeze and no IT support is required. If you have a custom website, the integration is simple but a developer might be needed. All the developer needs to do is to cut and paste aJavaScript tag on your website pages. There is no need for coding. Maybe a couple of hours of work.

    • What makes Zinrelo a leader in this space?

      Zinrelo has been ranked as #1 by customers in terms of their experience and satisfaction with the product. Excellent support ensures all queries are answered and acted on. The unique differentiation for Zinrelo compared to competition includes the following-

      • Data Analytics Focus and Expertise
      • Machine Learning
      • Result-driven Methodology
      • Proactive Approach
      • Massively Scalable, Highly Automated, High Customizable Technology
      • UPS Partnership
      • Top Rated software

    • Who are Zinrelo's biggest competitors (3-5 companies)?

      CrowdTwist, Annex Cloud, Smile.io, LoyaltyLion, Clutch

    • How/why is Zinrelo better than those competitors (or most others in their market)? What about Zinrelo is unique, stronger, easier, etc.?

      Zinrelo has five greatest operational strengths.

      1. Data Analytics Focus and Expertise: Zinrelo brings a high level of expertise in data analytics methodology. We constantly analyze data to extract the best results from the loyalty program.

      2. Machine Learning: Zinrelo has built a proprietary machine learning algorithm which uses K-means clustering technology to automatically identify meaning customer segments. These segments can then be targeting using built in loyalty campaigns feature.

      3. Result-driven Methodology: Zinrelo customer success team sets objectives for every quarter, analyzes data and recommends campaigns to run to regain at-risk customers. The methodology that Zinrelo has established to do QBRs every quarter, evaluate loyalty objectives, analyze data and constantly measure against those objectives to fine-tune loyalty campaigns is a highlight of the Zinrelo offering.

      4. Proactive Approach: We not only execute on the strategies outlined by our clients, but we also go one step further and proactively suggest ideas to help improve the overall performance. Our team will suggest techniques such as points expiry, tiers, automatic redemption's, sweepstakes, experiential rewards and privileges to create a minimum liability optimal ROI loyalty program.

      5. Massively Scalable, Highly Customizable Technology: Having worked with hundreds of installations of the Zinrelo product, we have perfected a technology that can scale to hundreds and millions of users and is still highly customized to fit the look and feel of your brand. We take pride in our development team and our technology.

      Zinrelo’s experience with launching and managing hundreds of loyalty programs has helped it perfect the art of creating a successful loyalty program.

    • What kind of features can customers expect Zinrelo to release in the near future? And longer term?

      At Zinrelo our aim is to keep inventing to ensure that our customers get the best features and service. Below are few new features that will be added in the near future.
      - Additional filters to segment users
      - Manual and automated campaigns
      - Personalization of rewards
      - Retention rate analysis

    • Which popular or common software does Zinrelo integrate with?

      Zinrelo’s loyalty rewards platform comes seamlessly integrated with all the industry-leading eCommerce platforms and email service providers. We also have plug-n-play extensions on several marketplaces.

      Ecommerce platforms: Shopify, Salesforce, Bigcommerce, Miva, 3dcart, Magento, Prestashop.

      Email service providers: Bronto, Listrak

    • Software pricing can often be complex. If it's pretty straightforward, list tiers, pricing (per year, seat, etc) and limits for Zinrelo. If it's not simple, use broad estimates or ranges for typical setups.

      Zinrelo offers easy to use robust solutions for SMB & Enterprise customers. With a pay-as-you-grow pricing model, that is based on the number of loyalty members enrolled in the program. The logic is that the more the number of enrolled loyalty members, the greater is the benefit derived by you.

      Additionally, for self-service plans, available program features are based on the selected pricing plan.

    • Does Zinrelo offer a trial or free download available?

      Yes

    • Does Zinrelo offer any kind of training/education for their product?

      Zinrelo offers a prompt online email and chat support. Support articles are listed on various frequently asked questions.

    • Describe the implementation process and timeline for Zinrelo software.

      Zinrelo excels in service and support. A dedicated 6-person customer success team is assigned to every account to walk you through onboarding, creatives, integration, launch and testing. Post launch, there are quarterly business reviews and success plan discussions to ensure that the rewards program is being reviewed and fine-tuned.

    • What are the Zinrelo support options? List all.

      Phone, Email, Support Articles, Live chat.

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